We have a no-hassle return police. We take pride in our packing techniques. However, sometimes goods may be damaged due to improper handling while in the transportation system. Please contact us as soon as possible so we can provide a FULL return on your purchase or replace the broken items at no cost to you. We may issue a CALL-TAG in order to have high value items returned to us.
Items can be exchanged within 72 hours upon receipt provided the engraving was done on a removable plate. No crystal or acrylic type items can be exchanged since we cannot erase the engraving. You are responsible for all shipping charges to and from your location. Re-engraving will be billed as $.15 per character.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the United States and its territories. Note that there are restrictions on some products, and some products cannot be shipped to some destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are dimensional based. The size of the packing material of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all measurements will be rounded up to the next full inch.