Most items on this website can be assembled to meet your needs and are shipped within seven (7) days using the selected mode of transportation. Express service may also be available at a nominal fee, please call or email if "rush service" is required. Promotions such as "free engraving" only apply to items ordered from this website not to items ordered in person from any of our facilities. Select "Store Pick up" as your shipping option if you need to pick up your order directly from any of our locations. Recipient must notify transportation carrier immediately if items are received damaged. A return authorization number must be obtained prior to returning any merchandise. We ship UPS, FEDEX or USPS within United States and its territories. APO military personnel must choose the United States Postal Service Option either Priority Mail or Parcel Post. Free engraving of up to 150 characters is provided on most items. Please keep your narrative to within the range of characters allowed. You will be notified if additional charges apply ($0.10 per character) due to exceeding the allowed number of characters. Payment will have to be called in for any additional charges to the original order.